PC helpdesk
Help with everyday computer problems for individual users and teams.
- Slow computers and errors
- Software and updates
- New device setup
Computer problem? We can fix it.
Clear, practical help for your PC and your Microsoft tools. Tell us what is wrong, and we will tell you what to do next.
Our services
Whether it is one slow laptop or the accounts and cloud tools behind your business, start with the problem in front of you.
Active Directory
Keep your users and their access in order.
- New user accounts
- Groups and permissions
- Passwords and sign-in problems
Microsoft 365
Help with the tools your team uses every day.
- Accounts and licenses
- Outlook and Teams
- OneDrive
Azure
Practical support for your Azure environment.
- User access
- Cloud resources
- Fixing problems in your setup
Exchange Server
Help with email when it stops working as it should.
- Mailbox access
- Email delivery problems
- Email client setup
Not sure where it fits?
Describe the problem in your own words. We will tell you if we can help and what the first step is.
- No technical details needed
- Just tell us what you see
Problems we fix every day
Pick the one that sounds like yours. We will take you to the contact form with the right service already selected.
About Helptech
Helptech is a helpdesk service for people and teams who use Microsoft technology. We help with everyday problems, from a slow laptop to a new employee account.
We keep things simple. You tell us what is wrong, and we explain what we found and what to do next, in plain English.
Plain English
We explain things in simple words, so you always know what is happening and why.
One place to start
PC, accounts, email or cloud. You don’t need to know which one it is. Just tell us the problem.
Careful with your information
We never ask for your password in a message. We agree the access we need with you first.
How it works
1
Tell us the problem
Say what is wrong, who it affects, and any error you see. You don’t need to know the cause.
2
We look at it
We read your message and tell you the next step and any access we need.
3
We help you fix it
We work on the problem, explain what we did, and tell you what to do next.
We can help you get back to work.
Send us a short message about your problem. It only takes a minute.
Common questions
Give us enough detail to understand the problem. Never send a password or a verification code.
What problems can I ask about?
PC problems, user accounts and permissions, Microsoft 365, Azure and Exchange. If you are not sure, describe the problem and we will tell you if we can help.
Do you help small teams and single users?
Yes. We help individual users and teams of any size.
Can you set up an account for a new employee?
Yes. We can create accounts and set up access in Active Directory or Microsoft 365. Before we change anything, we will check the details and permissions with you.
Should I put my password in the message?
No. Never write passwords, codes or other secrets in the form. If we need access, we will agree a safe way with you.
Contact us
Write a few lines about the problem and send the form. We will reply to you by email.
You can also email us directly at info@helptechcy.com.
Please include:
- What is not working
- Who is affected
- Any error message you see
Note for the site owner: this email address is a placeholder. Add your real support address before you share the site with customers.